1. Introduction

The purpose of this privacy policy is to inform users of the website accessible at https://thais-pms.com/ (hereinafter "the Site") about how their personal data is collected, used, protected by Hotel De Monaco, located at 1 Avenue Pierre Weck, 06320 Cap-d'Ail, France. This policy complies with Regulation (EU) 2016/679 of April 27, 2016 (GDPR).

2. Data Controller

The person responsible for data processing is: Peter’s Frederic Address: 1 Avenue Pierre Weck, 06320 Cap-d'Ail, France Email: hoteldemonaco20@gmail.com Phone: 04 93 55 91 35

3. Data Collected

a) Data provided directly When using the Site, particularly during a booking, we collect:

First last name
Email address
Phone number
Mailing address
Booking information (dates of stay, room type, preferences, specific requests)
Payment data
Credit card data (via secure service providers)

b) Data collected during the stay

Identification documents (legal obligations)
Information regarding guest preferences (allergies, specific requests)

c) Data collected automatically

IP address
Browsing data
Cookies trackers

4. Purposes of Processing

Personal data is collected for:

Managing online bookings via the Thaïs solution
Managing payments (online on-site)
Managing the guest's stay
Communication (confirmations, assistance, customer service)
Compliance with legal obligations (invoicing, guest registration)
Improving the Site services
Sending commercial offers (subject to consent)

5. Legal Basis for Processing

Processing is based on:

Performance of a contract: Bookings stays.
Consent: Cookies, marketing, newsletters.
Legal obligation: Identification data accounting.
Legitimate interest: Improvement of services security.

6. Tools Service Providers

We use third-party providers for the operation of the Site our services:

Thaïs: Website management, booking engine, newsletters.
Payline: Payment management accounting.
Google Analytics: Website traffic analysis.
Meta (Facebook Pixel): Marketing advertising tracking. These providers may process certain personal data on our behalf in compliance with regulations.

7. Payments

Payments can be made:

Online (prepaid)
On-site at the hotel Banking data is processed securely by specialized providers. Hotel De Monaco does not directly store full credit card information.

8. Data Retention Period

Data is kept for a limited duration:

Customer data: Up to 3 years after the last contact.
Booking invoicing data: 10 years (legal obligation).
Marketing data: Until consent is withdrawn.
Cookies: Maximum of 13 months.

9. Data Security

We implement appropriate technical organizational measures to ensure the security of personal data (restricted access, secure payments, system protection).

10. User Rights

In accordance with the GDPR, you have the following rights:

Right of access
Right to rectification
Right to erasure ("right to be forgotten")
Right to object
Right to restrict processing
Right to data portability

You may exercise your rights at any time by contacting: hoteldemonaco20@gmail.com You also have the right to lodge a complaint with the CNIL (French Data Protection Authority).

11. Cookies

The Site uses cookies trackers, notably to:

Measure audience (Google Analytics)
Provide personalized advertisements (Meta Pixel) A cookie management banner allows you to provide your consent during your first visit.

12. Data Transfer Outside the European Union

Certain providers (notably Google Meta) may transfer data outside the European Union. These transfers are governed by appropriate safeguards (Standard Contractual Clauses, etc.).

13. Changes to the Policy

This policy may be modified at any time to ensure compliance with current regulations.

14. Contact

For any questions regarding this policy:

📧 hoteldemonaco20@gmail.com
📞 04 93 55 91 35